• Report Date :
  • 25-08-2024
Digital Transformation Budget 
Depreciation Depreciation
Actual Budget 0
Total Budget 0
Variation 0
IT Charges Depreciation
Actual Budget 6,692,654.72
Total Budget 6,993,205.28
Variation 300,550.56
Office Stationery Depreciation
Actual Budget 0
Total Budget 0
Variation 0
Utilities Depreciation
Actual Budget 0
Total Budget 0
Variation 0
Actual Budget : 6,692,654.72 Total Budge : 6,993,205.28
0
6,692,654.72
0
0
Variation : 300,550.56
IT Operation Team
Details

No Data Found

16 Total task
Digital Transformation Agents Performance for IT Operation Team  
Received Tickets
67
22.22%
Unresolved Tickets
112
Resolved Tickets
56
22.22%
First Contact Resolution Rate
85.71%
Resolution SLA Compliance
94.64%
47.62%
Average Resolution Time
15h 57m 45s
47.62%
First Response SLA Compliance
82.61%
5%
Average First Response Time
4d 6h 22m 11s
69.64%
IT Application Team
Details

No Data Found

15 Total task
Digital Transformation Incidents overview for Application Team
Received Tickets
78
105.26%
Unresolved Tickets
54
Resolved Tickets
80
105.13%
First Contact Resolution Rate
60%
Resolution SLA Compliance
95%
86.84%
Average Resolution Time
16h 34m 37s
-14.3%
First Response SLA Compliance
95.95%
86.84%
Average First Response Time
11h 15m 30s
16.06%
Digital Transformation Incidents overview for Application Team

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The Data is Not Available

No Data Found

79 Closed Tickets

No Data Found

39 Open Tickets
Digital Transformation Support Performance for IT Operations Team

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The Data is Not Available

No Data Found

41 Closed Tickets

No Data Found

81 Open Tickets

All weekly report