• Report Date :
  • 31-10-2024
Digital Transformation Budget 
Depreciation Depreciation
Actual Budget 0
Total Budget 0
Variation 0
IT Charges Depreciation
Actual Budget 6,692,654.72
Total Budget 6,993,205.28
Variation 300,550.56
Office Stationery Depreciation
Actual Budget 0
Total Budget 0
Variation 0
Utilities Depreciation
Actual Budget 0
Total Budget 0
Variation 0
Actual Budget : 6,692,654.72 Total Budge : 6,993,205.28
0
6,692,654.72
0
0
Variation : 300,550.56
IT Operation Team
Details

No Data Found

20 Total task
Digital Transformation Agents Performance for IT Operation Team  
Received Tickets
91
24.69%
Unresolved Tickets
104
Resolved Tickets
101
24.69%
First Contact Resolution Rate
94.06%
Resolution SLA Compliance
94.06%
54.49%
Average Resolution Time
12h 15m 43s
54.49%
First Response SLA Compliance
57.5%
27.78%
Average First Response Time
2d 8h 21m 49s
31.23%
IT Application Team
Details

No Data Found

17 Total task
Digital Transformation Incidents overview for Application Team
Received Tickets
29
16%
Unresolved Tickets
27
Resolved Tickets
31
14.81%
First Contact Resolution Rate
74.19%
Resolution SLA Compliance
96.77%
17.39%
Average Resolution Time
9h 22m 24s
46.95%
First Response SLA Compliance
70.37%
17.39%
Average First Response Time
7h 32m 40s
42.3%
Digital Transformation Incidents overview for Application Team

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The Data is Not Available

No Data Found

31 Closed Tickets

No Data Found

26 Open Tickets
Digital Transformation Support Performance for IT Operations Team

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The Data is Not Available

No Data Found

68 Closed Tickets

No Data Found

81 Open Tickets

All weekly report