• Report Date :
  • 13-10-2024
Digital Transformation Budget 
Depreciation Depreciation
Actual Budget 0
Total Budget 0
Variation 0
IT Charges Depreciation
Actual Budget 6,692,654.72
Total Budget 6,993,205.28
Variation 300,550.56
Office Stationery Depreciation
Actual Budget 0
Total Budget 0
Variation 0
Utilities Depreciation
Actual Budget 0
Total Budget 0
Variation 0
Actual Budget : 6,692,654.72 Total Budge : 6,993,205.28
0
6,692,654.72
0
0
Variation : 300,550.56
IT Operation Team
Details

No Data Found

16 Total task
Digital Transformation Agents Performance for IT Operation Team  
Received Tickets
188
92.22%
Unresolved Tickets
285
Resolved Tickets
173
92.22%
First Contact Resolution Rate
73.41%
Resolution SLA Compliance
90.75%
33.02%
Average Resolution Time
12h 28m 39s
33.02%
First Response SLA Compliance
78.99%
95.83%
Average First Response Time
20h 41m 1s
199.83%
IT Application Team
Details

No Data Found

11 Total task
Digital Transformation Incidents overview for Application Team
Received Tickets
83
69.39%
Unresolved Tickets
85
Resolved Tickets
78
116.67%
First Contact Resolution Rate
52.56%
Resolution SLA Compliance
83.33%
91.67%
Average Resolution Time
16h 47m 18s
-44.92%
First Response SLA Compliance
88.46%
91.67%
Average First Response Time
8h 6m 17s
-169.86%
Digital Transformation Incidents overview for Application Team

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The Data is Not Available

No Data Found

46 Closed Tickets

No Data Found

60 Open Tickets
Digital Transformation Support Performance for IT Operations Team

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The Data is Not Available

No Data Found

65 Closed Tickets

No Data Found

108 Open Tickets

All weekly report