Digital Transformation Budget 
Depreciation Depreciation
Actual Budget 529,789.95
Total Budget 1,927,564.05
Variation 1,397,774.10
IT Charges Depreciation
Actual Budget 3,518,044.80
Total Budget 3,157,922.91
Variation -360,121.89
Office Stationery Depreciation
Actual Budget 2,601.26
Total Budget 218,808.90
Variation 216,207.64
Utilities Depreciation
Actual Budget 32,598.61
Total Budget 338,468.86
Variation 305,870.25
Actual Budget : Total Budge : 5,688,050.11
529,789.95
3,518,044.80
2,601.26
32,598.61
Variation :
IT Operation Team

No Data Found

43 Total task
Digital Transformation Agents Performance for IT Operation Team  
Received Tickets
101
1.9%
Unresolved Tickets
92
Resolved Tickets
107
1.9%
First Contact Resolution Rate
71.96%
Resolution SLA Compliance
89.72%
27.56%
Average Resolution Time
21h 25m 30s
27.56%
First Response SLA Compliance
72.92%
9.38%
Average First Response Time
2d 5h 30m 7s
-14.12%
IT Application Team

No Data Found

87 Total task
Digital Transformation Incidents overview for Application Team
Received Tickets
40
81.82%
Unresolved Tickets
18
Resolved Tickets
40
21.21%
First Contact Resolution Rate
87.5%
Resolution SLA Compliance
92.5%
60%
Average Resolution Time
13h 46m 14s
-46.06%
First Response SLA Compliance
94.12%
60%
Average First Response Time
14h 4m 20s
21.36%
Digital Transformation Incidents overview for Application Team

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The Data is Not Available

No Data Found

64 Closed Tickets

No Data Found

18 Open Tickets
Digital Transformation Support Performance for IT Operations Team

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The Data is Not Available

No Data Found

10 Closed Tickets

No Data Found

5 Open Tickets

All weekly report