• Report Date :
  • 04-06-2024
Digital Transformation Budget 
Depreciation Depreciation
Actual Budget 1,767,628.12
Total Budget 2,180,247.41
Variation 412,619.26
IT Charges Depreciation
Actual Budget 1,767,628.12
Total Budget 3,180,247.41
Variation 512,619.26
Office Stationery Depreciation
Actual Budget 1,767,628.12
Total Budget 1,180,247.41
Variation 812,619.26
Utilities Depreciation
Actual Budget 1,767,628.12
Total Budget 2,180,247.41
Variation 412,619.26
Actual Budget : Total Budge : 5,751,230.07
1,767,628.12
1,767,628.12
1,767,628.12
1,767,628.12
Variation :
IT Operation Team
Details

No Data Found

12 Total task
Digital Transformation Agents Performance for IT Operation Team  
Received Tickets
105
-1.9%
Unresolved Tickets
920
Resolved Tickets
107
-1.9%
First Contact Resolution Rate
71.96%
71.96%
Resolution SLA Compliance
89.72%
+27.56%
Average Resolution Time
21h 25m 30s
+27.56%
First Response SLA Compliance
72.92%
+9.38%
Average First Response Time
2d 5h 30m 7s
-14.12%
IT Application Team
Details

No Data Found

85 Total task
Digital Transformation Incidents overview for Application Team
Received Tickets
402
+81.82%
Unresolved Tickets
182
Resolved Tickets
40
+21.21%
First Contact Resolution Rate
87.5%
+36.62%
Resolution SLA Compliance
92.5%
+60%
Average Resolution Time
13h 46m 14s
-46.06%
First Response SLA Compliance
94.12%
+60%
Average First Response Time
14h 4m 20s
+21.36%
Digital Transformation Incidents overview for Application Team

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The Data is Not Available

No Data Found

78 Closed Tickets

No Data Found

147 Open Tickets
Digital Transformation Support Performance for IT Operations Team

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The Data is Not Available

No Data Found

43 Closed Tickets

No Data Found

197 Open Tickets

All weekly report