Digital Transformation Budget 
Depreciation Depreciation
Actual Budget 1,825,424.18
Total Budget 3,091,564.05
Variation 1,266,139.87
IT Charges Depreciation
Actual Budget 4,361,344.95
Total Budget 4,363,997.57
Variation 2,652.62
Office Stationery Depreciation
Actual Budget 0
Total Budget 0
Variation 0
Utilities Depreciation
Actual Budget 129,467.58
Total Budget 580,427.86
Variation 450,960.28
Actual Budget : Total Budge : 8,273,567.73
1,825,424.18
4,361,344.95
0
129,467.58
Variation :
IT Operation Team

No Data Found

12 Total task
Digital Transformation Agents Performance for IT Operation Team  
Received Tickets
126
142.86%
Unresolved Tickets
112
Resolved Tickets
102
142.86%
First Contact Resolution Rate
90.2
Resolution SLA Compliance
96.08%
-86.08%
Average Resolution Time
13h 51m 55s
-86.08%
First Response SLA Compliance
75.68
55.96%
Average First Response Time
1d 11h 50m 26s
-65.94%
IT Application Team

No Data Found

18 Total task
Digital Transformation Incidents overview for Application Team
Received Tickets
66
94.12%
Unresolved Tickets
51
Resolved Tickets
61
69.44%
First Contact Resolution Rate
68.85%
Resolution SLA Compliance
96.72
42.42%
Average Resolution Time
11h 27m 21s
-10.78%
First Response SLA Compliance
95.92
42.42%
Average First Response Time
9h 20m 28s
5.76%
Digital Transformation Incidents overview for Application Team

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The Data is Not Available

No Data Found

55 Closed Tickets

No Data Found

43 Open Tickets
Digital Transformation Support Performance for IT Operations Team

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The Data is Not Available

No Data Found

85 Closed Tickets

No Data Found

54 Open Tickets

All weekly report