• Report Date :
  • 08-09-2024
Digital Transformation Budget 
Depreciation Depreciation
Actual Budget 0
Total Budget 0
Variation 0
IT Charges Depreciation
Actual Budget 6,692,654.72
Total Budget 6,993,205.28
Variation 300,550.56
Office Stationery Depreciation
Actual Budget 0
Total Budget 0
Variation 0
Utilities Depreciation
Actual Budget 0
Total Budget 0
Variation 0
Actual Budget : 6,692,654.72 Total Budge : 6,993,205.28
0
6,692,654.72
0
0
Variation : 300,550.56
IT Operation Team
Details

No Data Found

16 Total task
Digital Transformation Agents Performance for IT Operation Team  
Received Tickets
67
22.22%
Unresolved Tickets
112
Resolved Tickets
56
22.22%
First Contact Resolution Rate
85.71%
Resolution SLA Compliance
94.64%
47.62%
Average Resolution Time
15h 57m 45s
47.62%
First Response SLA Compliance
82.61%
5%
Average First Response Time
4d 6h 22m 11s
69.64%
IT Application Team
Details

No Data Found

15 Total task
Digital Transformation Incidents overview for Application Team
Received Tickets
54
105.26%
Unresolved Tickets
48
Resolved Tickets
86
152.94%
First Contact Resolution Rate
67.44%
Resolution SLA Compliance
84.88%
103.45%
Average Resolution Time
1d 1h 26m 11s
-35.26%
First Response SLA Compliance
84.29%
103.45%
Average First Response Time
10h 22m 56s
-17.3%
Digital Transformation Incidents overview for Application Team

Loading..........

The Data is Not Available

No Data Found

95 Closed Tickets

No Data Found

50 Open Tickets
Digital Transformation Support Performance for IT Operations Team

Loading..........

The Data is Not Available

No Data Found

41 Closed Tickets

No Data Found

81 Open Tickets

All weekly report