• Report Date :
  • 18-08-2024
Digital Transformation Budget 
Depreciation Depreciation
Actual Budget 0
Total Budget 0
Variation 0
IT Charges Depreciation
Actual Budget 5,869,264.98
Total Budget 55000005,860,005
Variation -9,260
Office Stationery Depreciation
Actual Budget 0
Total Budget 0
Variation 0
Utilities Depreciation
Actual Budget 0
Total Budget 0
Variation 0
Actual Budget : 5,869,264.98 Total Budge : 5,860,005
0
5,869,264.98
0
0
Variation : -9,260
IT Operation Team
Details

No Data Found

11 Total task
Digital Transformation Agents Performance for IT Operation Team  
Received Tickets
102
91.94%
Unresolved Tickets
100
Resolved Tickets
119
91.94%
First Contact Resolution Rate
89.08%
Resolution SLA Compliance
95.8%
0.81%
Average Resolution Time
14h 26m 54s
0.81%
First Response SLA Compliance
75.61%
244.44%
Average First Response Time
2d 2h 8m 37s
55.42%
IT Application Team
Details

No Data Found

15 Total task
Digital Transformation Incidents overview for Application Team
Received Tickets
60
66.67%
Unresolved Tickets
57
Resolved Tickets
65
80.56%
First Contact Resolution Rate
61.54%
Resolution SLA Compliance
92.31%
90%
Average Resolution Time
23h 27m 16s
-23.15%
First Response SLA Compliance
90.48%
90%
Average First Response Time
10h 31m 59s
-32.12%
Digital Transformation Incidents overview for Application Team

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The Data is Not Available

No Data Found

65 Closed Tickets

No Data Found

51 Open Tickets
Digital Transformation Support Performance for IT Operations Team

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The Data is Not Available

No Data Found

103 Closed Tickets

No Data Found

66 Open Tickets

All weekly report