Digital Transformation Budget 
Depreciation Depreciation
Actual Budget 0
Total Budget 0
Variation 0
IT Charges Depreciation
Actual Budget 5,869,264.98
Total Budget 55000005,860,005
Variation -9,260
Office Stationery Depreciation
Actual Budget 0
Total Budget 0
Variation 0
Utilities Depreciation
Actual Budget 0
Total Budget 0
Variation 0
Actual Budget : 5,869,264.98 Total Budge : 5,860,005
0
5,869,264.98
0
0
Variation : -9,260
IT Operation Team

No Data Found

15 Total task
Digital Transformation Agents Performance for IT Operation Team  
Received Tickets
85
111.63%
Unresolved Tickets
107
Resolved Tickets
91
111.63%
First Contact Resolution Rate
87.91%
Resolution SLA Compliance
93.41%
14.29%
Average Resolution Time
16h 7m 16s
14.29%
First Response SLA Compliance
47.06%
Average First Response Time
3d 20h 10m 3s
68.18%
IT Application Team

No Data Found

15 Total task
Digital Transformation Incidents overview for Application Team
Received Tickets
60
66.67%
Unresolved Tickets
57
Resolved Tickets
65
80.56%
First Contact Resolution Rate
61.54%
Resolution SLA Compliance
92.31%
90%
Average Resolution Time
23h 27m 16s
-23.15%
First Response SLA Compliance
90.48%
90%
Average First Response Time
10h 31m 59s
-32.12%
Digital Transformation Incidents overview for Application Team

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The Data is Not Available

No Data Found

60 Closed Tickets

No Data Found

56 Open Tickets
Digital Transformation Support Performance for IT Operations Team

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The Data is Not Available

No Data Found

79 Closed Tickets

No Data Found

78 Open Tickets

All weekly report