• Report Date :
  • 04-08-2024
Digital Transformation Budget 
Depreciation Depreciation
Actual Budget 0
Total Budget 0
Variation 0
IT Charges Depreciation
Actual Budget 4,932,815.27
Total Budget 5500000
Variation - 267,184.73
Office Stationery Depreciation
Actual Budget 0
Total Budget 0
Variation 0
Utilities Depreciation
Actual Budget 0
Total Budget 0
Variation 0
Actual Budget : 4,932,815.27 Total Budge : 5,200,000
0
4,932,815.27
0
0
Variation : - 267,184.73
IT Operation Team
Details

No Data Found

12 Total task
Digital Transformation Agents Performance for IT Operation Team  
Received Tickets
62
107.69%
Unresolved Tickets
101
Resolved Tickets
81
107.69%
First Contact Resolution Rate
85.19%
Resolution SLA Compliance
92.59%
187.13%
Average Resolution Time
23h 44m 32s
187.13%
First Response SLA Compliance
56.52%
160%
Average First Response Time
2d 17h 6m 27s
182.05%
IT Application Team
Details

No Data Found

18 Total task
Digital Transformation Incidents overview for Application Team
Received Tickets
66
22.86%
Unresolved Tickets
28
Resolved Tickets
48
54.84%
First Contact Resolution Rate
68.75%
Resolution SLA Compliance
97.92%
104.76%
Average Resolution Time
10h 16m 20s
0.56%
First Response SLA Compliance
91.49%
104.76%
Average First Response Time
6h 59m 25s
35.09%
Digital Transformation Incidents overview for Application Team

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The Data is Not Available

No Data Found

76 Closed Tickets

No Data Found

39 Open Tickets
Digital Transformation Support Performance for IT Operations Team

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The Data is Not Available

No Data Found

64 Closed Tickets

No Data Found

68 Open Tickets

All weekly report